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Virus attack?

Virus attack?

I got the Office 360 software from the Microsoft website almost two weeks ago and I still can't use it: downloaded and installed, it can't be activated. 

Microsoft customer support spent abut 1 1/2 hours trying to help me over the phone and online. They tried to help me activate the software by reaching into my laptop over the internet.

The last thing to do, they confirmed: to uninstall it and re-install it. Did it and it still didn't work.

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